AI Customer Service Agent Platform

Allow customer service agents to move from answering questions to controlled execution

Enterprises can configure multiple customer service agents with brand tone, empathy, knowledge and skills, and convert customer requests into supervised, auditable, and approvable service action plans and execution records.

01
Character readyComplete at least two customer service agent persona configurations, and the brand tone, empathy, knowledge and skill boundaries can be read.
02
Actions are choreographedA customer request has been identified as an executable or non-executable service action plan.
03
Supervision has been reviewedReplies or actions complete supervisory review before being sent/executed.
04
Audit traceabilityAll intended or intercepted actions have audit records.

Number of agents configuredAgent has not been configured yetCount the number of agent_persona records.

Supervised interception actionNo interception record yetCount the number of records with supervision_review.review_status = blocked.

Awaiting manual approval actionNo action pending approvalCount the number of records with execution_audit_log.execution_status = pending_approval.

Missing connector planNo missing connectors yetCount the number of records with execution_audit_log.execution_status = missing_connector.

TRACEABLE OUTPUT

Customer Service Agent Workbench

Results, sources, failures, approvals, and rollbacks are saved by project.

0 live runs

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No business results yet

Please start by filling in your brand tone of voice, knowledge scope, and allowed action types.

PRIVACY

Data use boundary

This product may handle customer request summaries, customer references, order or profile change values, connector credential references, and approval contacts. Please do not paste irrelevant ID numbers, bank card numbers, complete passwords, keys or unauthorized voice samples in knowledge areas or requests. Credentials may not be saved to project fields. Current 10 role review additions: Default data minimization: customer references, resource references, before/after values, checked_payload only save necessary summaries, reference IDs, hashes or desensitized fragments. ; Credentials must not be saved to any project field, record, log, export, or model prompt; only credential_ref is allowed. ;Export Markdown desensitized by default, and provide preview and sensitive field exclusion options before exporting. ; Configuration records, supervision and review, approval records, audit logs, and export files should respectively define retention periods, deletion methods, backup cleanup, and non-deleteable audit trace boundaries. ;Deleting the records of this site does not mean deletion, cancellation or rollback of the external business system. ;All model call logs and error logs must be minimized to avoid logging complete PII, credentials, customer addresses, phone numbers, email addresses, or keys.

RETENTION

Data retention

Project configuration, supervision review and audit logs are retained for 180 days by default; enterprise administrators can delete this site's records in advance. Deleting the records of this site does not mean that the external business system data is deleted or rolled back.

SAFETY

Human responsibility and rollback

This product is used to generate and review customer service Agent configurations, action plans, supervision results and audit records. Actions involving modification of addresses, customer information, CRM, private databases, or writing to any external system are high-risk operations and must be approved by authorized personnel of the enterprise, and are subject to actual connector return and manual review.

Rollback only means revoking the report version, workflow stage, action plan or audit draft status in this site; unless the enterprise accesses and authorizes the compensation connector separately, this product will not and cannot roll back real changes in external orders, CRM, databases or other production systems.